eINOV8

COMMUNICATION EXCELLENCE SUITE

Communication Essentials… Communicating Clearly With Others

  1. Communication Statistics
  2. Communication Elements
  3. Communication Process
  4. Communication Barriers
  5. Verbal Communication
  6. Vocal Qualities

Questioning Skills… Asking Your Way To Success
  1. Questioning Introduction
  2. Open & Closed Questions
  3. Verification Questions
  4. Strategic Questions

Listening Skills… Hearing Beyond Words
  1. Understanding Listening
  2. Listening Levels
  3. Listening Distractions
  4. Using Feedback
  5. Lowering Resistance
  6. Listening Best Practices

Non-Verbal Communication… Reading the 5 Channels of Body Language
  1. Communication Percentages
  2. Body Language
  3. Non-Verbal Awareness
  4. Nonverbal Channels
  5. Non-Verbal Signals
  6. Managing Non-Verbal Signals

Relationships & Rapport… Connecting & Bonding With Others
  1. Representational Styles
  2. Visual Representation
  3. Auditory Representation
  4. Kinesthetic Representation
  5. V.A.K. Comparison